WhatsApp Communications Policy
At Gobik, we want to offer you a more direct and convenient way to stay informed about our products, new arrivals, and services through WhatsApp.
What communications can you receive?
We may send you the following types of messages:
- Informational communications: order confirmations, updates on the status of your purchases, shipping and delivery information, and other notifications related to our services.
- Commercial communications: new arrivals, collection launches, promotions, exclusive offers, product recommendations, and abandoned cart reminders.
These communications may be sent automatically through Klaviyo, our communications management and automation platform, using the WhatsApp Business service.
The frequency of messages may vary depending on the communications available and your activity with Gobik.
Consent to receive messages
By completing your WhatsApp subscription, you expressly authorize Gobik to send you messages to the phone number you have provided, in accordance with the purposes accepted in the registration form.
Your consent is completely voluntary and is not a condition for making purchases in our online store.
The authorization to receive communications via WhatsApp is independent of any consent you may have given to receive communications by email or through other channels.
How can you unsubscribe?
You may withdraw your consent at any time, free of charge, by replying STOP to any of our WhatsApp messages.
You may also manage your preferences for receiving commercial messages directly from WhatsApp or request to unsubscribe through our customer service channels.
Withdrawal of consent will not affect the lawfulness of processing carried out previously.
Processing of your personal data
To manage these communications, Gobik may process your phone number, identification data, communication preferences, and information related to your orders and interactions, where necessary for the authorized purposes.
To provide this service, we use Klaviyo and WhatsApp Business, a Meta service. Data processing by these providers may involve international data transfers, subject to the safeguards required by applicable regulations.
The legal basis for sending commercial communications via WhatsApp is your consent. We will retain the information necessary to manage your preferences and demonstrate the authorizations granted for the legally applicable retention periods.
You may exercise your rights of access, rectification, erasure, objection, restriction, and portability in accordance with current regulations by contacting us at protecciondedatos@gobik.com.
To view the full identity of the data controller, the contact channels, and the rest of the information on data protection, visit our Privacy Policy.
Gobik is committed to respecting your communication preferences and giving you control over the messages you receive.
