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FAQ

On this page you will find answers to the most frequently asked questions.

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Pricing

Does the price include taxes?

For customers within the European Union, the prices indicated are final prices. They contain the relevant taxes, in particular VAT and all other price components. Shipping costs will be listed separately on the invoice.

For customers outside the EU, all prices quoted are net prices. The decisive criterion is the delivery address. If value-added tax is applicable in accordance with the statutory provisions in the country of receipt, this shall be payable in addition upon receipt of the goods. In addition, import duties may be applicable, which must be paid additionally by the customer upon receipt of the goods. The above-mentioned amounts will be charged either by the customs authorities or by the shipping company in charge of the shipment.

The price also includes transport and packaging costs. The customer shall bear a flat rate for postage which may vary according to the value of the order and the place to which it is to be shipped, with consideration of a possible surcharge for delivery to a remote area.

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Shipping and Returns

How long will it take to receive an order?

It will depend on your geographical area. The best thing to do is to check all the details in our dedicated page:

Is it possible to return an order?

Yes, from anywhere in the world and, moreover, completely free of charge. All details are published on our dedicated page:

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Warranty and Repairs

What is the warranty on GOBIK products?

All our products have a three-year legal warranty.

You can find all the information on our dedicated page:

Can I repair a product that has been damaged?

Yes, we have a repair service.

You can find all the information about it on our dedicated page:

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Sizing

Is there a sizing guide for GOBIK garments?

Yes, we have a guide that will inform you of the different fits that Gobik products have.

You can find all the information on our dedicated page:

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Stock

Is it possible to know the restocking date of an item?

Unfortunately we cannot guarantee an exact restocking date.

If the product belongs to capsules or seasonal collections, there is no restocking, since they are limited models and colors, which will not be renewed in the future.

If the product belongs to the Timeless range, those that remain in the catalog for several seasons, we will try to replenish the stock as soon as possible.

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PRO Teams

Are these the same garments worn by the professional teams dressed by GOBIK?

Yes, they are exactly the same garments, both in terms of graphics, pattern and materials used.

If you buy any garment with this distinctive, you will be equipping yourself as a real professional racer.

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What Bib to choose?

I want to buy a Bib and I don't know which one to choose

Check out our comparative guide to Bibs to know all the features and find your ideal model: