Terms of service

These terms govern the use of the website gobik.com owned by GOBIK SPORT WEAR S.L. (hereinafter GOBIK), with registered address at C/ Músico Azorín Torregrosa 12, 30510, Yecla, Murcia, email gobik@gobik.com and telephone number 968075006, VAT No. B-73817280, registered in the Commercial Registry under number MU83485, Folio 1, Volume 3000, Section 8, Entry 1st.

Any order placed on gobik.com necessarily implies, as an essential, determining and indispensable condition, the Customer's unreserved acceptance of the General Conditions of Use in force on the day the corresponding order is placed. In addition, the Customer acknowledges that acceptance of these conditions shall imply their application to the order to which they refer, as well as to any subsequent order, except in those cases where new conditions are brought to their attention.

USERS

In order to purchase any of the products shown at GOBIK SPORT WEAR S.L., you must have legal capacity in accordance with Spanish law.

PURCHASE OF STANDARD PRODUCTS (COLLECTION)

Standard or collection products are those that you can purchase from GOBIK without requesting their customization.

When purchasing standard products, by clicking the “buy” button you make a binding offer to purchase. Before submitting the binding order, you can review the order details at any time (goods, quantity, price, shipping and payment method) and, if applicable, modify them. The ordering process may be cancelled at any time by exiting it.

Confirmation of receipt of the order is made by an automatic email immediately after the order is submitted, but this does not imply acceptance of the offer by GOBIK.

If, due to a computer error, there is a mistake in the prices, GOBIK reserves the right to cancel and refund the order.

COMMITMENT TO PRODUCT SAFETY (GPSR)

GOBIK complies with the EU General Product Safety Regulation (GPSR) and guarantees that all products marketed on our website comply with the applicable safety standards and do not present risks to the health and safety of consumers.

All our products undergo strict quality and safety checks before being marketed. If a risk is identified, we immediately notify affected customers, withdraw the product from sale, and cooperate with the authorities to manage the withdrawal and return process.

In addition, in compliance with the GPSR, GOBIK monitors safety alerts and notifications through the Safety Gate system, which allows European authorities to share information about dangerous products and strengthen consumer protection. For greater transparency, you can consult the list of alerted products at the following link: https://ec.europa.eu/safety-gate-alerts/screen/search. If you have any questions about the safety of our products, you can contact us through our customer service form.

PURCHASE OF CUSTOM WORKS PRODUCTS (CUSTOMIZED)

Customized products are those that have been individualized by the customer, so that they are made according to their preferences, for example, with a particular design or color or the incorporation of logos. GOBIK will send you by email the rates and conditions for product customization.

The customer has the control design, the quotation, and the delivery conditions available for verification, and may send GOBIK their confirmation in writing or by email within two weeks after receipt. Upon receipt of such confirmation from the customer, the contract is concluded. You will then receive a brief confirmation from GOBIK by email.

The customer may consult the specific conditions for customized product orders in the area dedicated to them on our website.

AGREEMENT OF CONDITIONS TEAM STORE / PRE-ORDER

The TEAM STORE / PRE-ORDER products are part of GOBIK SPORT WEAR SL and are governed by the Terms of Use set out for gobik.com, except as specified below.

1. All orders placed through the TEAM STORE / PRE-ORDER shall be considered FINAL and BINDING orders, with regard, among other aspects, to the design, size, quantity, and garments purchased, at the time the management period expires. Returns of garments will not be accepted, as these are customized garments manufactured expressly and to order.

An order shall be considered binding ONLY when it meets these conditions:

• Online order confirmation, after all order details have been completed.
• Payment of the indicated amount.

The absence of either of these two conditions shall be considered for all purposes as an invalid order, with no possibility of claim by the customer once the order management period has expired.

No changes to the order will be accepted once the order management period has ended, at which point the manufacturing process for the customized garments will begin.

2. Production of the overall order will begin provided that the minimum order for each style has been completed, 10 units per garment.

3. The group administrator of the TEAM STORE / PRE-ORDER shall be designated as GOBIK's point of contact and shall be responsible for transmitting information in both directions should this occur. The administrator is responsible for reviewing, confirming, and completing the minimum order for each garment when necessary.

4. All orders processed through the TEAM STORE / PRE-ORDER will be manufactured from its closing date, in compliance with the delivery times pre-agreed with the administrator.

5. Delivery dates are estimated depending on the volume and complexity of the overall order.

6. No returns will be accepted for any item purchased through TEAM STORE / PRE-ORDER, except in the case of manufacturing defects.

SIZE KIT

GOBIK makes available to buyers of CUSTOM WORKS products the shipment of both a sample kit and a size kit. These will be at your disposal for a period of 7 days.

If the kits are not returned within the period established in the delivery note, an invoice will be issued for them according to the standard price of each garment (unit price from 10 units) according to the GOBIK price list in force at the time of shipment.

For their return, the shipment includes a return label. You only need to place all garments inside a box or bag, properly packed, and affix the return label to the outside. The package must be handed over to the corresponding carrier so that it can be sent back to us.

The kits sent by GOBIK to verify quality and sizing must be handled with care, unused and unwashed.

PRICES

For customers within the European Union (EU), the prices indicated are final prices. They include the relevant taxes, in particular VAT and all other price components. Shipping costs will be detailed separately on the invoice.

For customers outside the EU, all prices indicated are understood to be net prices. The determining criterion is the delivery address. If, in accordance with the legal provisions in the country of receipt, value added tax applies, it must be paid additionally upon receipt of the goods. In addition, import duties may apply, which must also be paid additionally by the customer upon receipt of the goods. The above-mentioned amounts will be charged either by the customs authorities or by the transport company responsible for the shipment.

The price also includes transport and packaging costs. The customer shall bear a flat-rate postage amount, which may vary depending on the order value and the place to which it is to be sent, taking into account a possible surcharge for delivery to a remote area.

PAYMENT METHODS

Payment shall be made through any of the following methods:

• Credit or debit card: all information will be processed through the bank's POS terminal.
• PayPal: allows consumers to send payments online in a secure, convenient, and cost-effective way.
• Bizum: available for customers located in Spain.
• Bancontact: available for customers located in Belgium.
• iDEAL: available for customers located in the Netherlands.

RETENTION OF TITLE

The goods shall remain the property of GOBIK until the payment obligations included in the shipping contract have been fulfilled (goods under retention of title).

The customer is obliged to handle the goods with care until the transfer of ownership takes place and they become their property.

GOBIK reserves ownership and copyright to the illustrations, designs, drawings, calculations, and other documents delivered to the customer. This also applies to written documents that have not been designated as confidential. Before granting third parties access to these documents, the customer will require GOBIK's express written consent.

CLAIMS

You may submit a consumer complaint form. To do so, follow these steps:

1. Download the form at this link: Complaint form
2. Send it by email to gobik@gobik.com.

RIGHT OF WITHDRAWAL

LIABILITY

GOBIK excludes its liability vis-à-vis the customer for slight negligence, provided that this does not affect essential contractual obligations, damages arising from injury to life, body or health, or warranties arising under the Product Liability Act. The same applies to breaches by GOBIK's agents or legal representatives. An essential contractual obligation exists in obligations whose fulfilment allows the proper performance of the contract or in those on whose fulfilment the customer can and must rely.

GOBIK's liability toward a business customer for slight negligence in relation to an essential contractual obligation is limited to foreseeable and typical damages.

COPYRIGHT, THIRD-PARTY RIGHTS, RELEASE FROM LIABILITY, INADMISSIBLE DESIGNS

If the customer provides their own motif or exerts any other type of influence on the product (e.g. text customization), the customer assures GOBIK that such design, text and motif are free of third-party rights. The customer shall be solely responsible for any infringement of copyright and samples, personality rights or name rights. The customer also assures that they will not infringe third-party rights when individualizing the product. In particular, in the event of using logos, images, slogans, typefaces or legally protected designs, the customer is responsible for obtaining written authorization from the legal owner and submitting it to GOBIK without being requested to do so.

The customer shall indemnify GOBIK against all claims and rights asserted due to the infringement of such third-party rights whenever the customer is responsible for the breach of duty. The customer shall bear all defense costs and any other damages incurred by GOBIK.

Designs containing images or inscriptions or other customer requests that affect the privacy of third-party rights, that contain pornography, that are intended for the distribution of prohibited propaganda or that incite the commission of crimes or participation in them, will not be produced by GOBIK.

In particular, clubs must be aware of the possible policies and guidelines of their leagues and associations regarding their apparel. GOBIK assumes no obligation or liability for possible infringements.

Product labeling, self-promotion and personal rights All products supplied by GOBIK generally contain:

• One or more visible GOBIK logos and/or texts.
• One or more visibly sewn GOBIK labels, with a GOBIK logo and/or text.
• One or more GOBIK labels sewn on the inside, with a GOBIK logo and/or text.
• A care label with GOBIK logo and/or text.

In addition, other materials of the textile product may bear the GOBIK logo, such as the anti-slip elastic or zippers.

GOBIK has the right to present its products on its website (online shop), in its catalogues (and online catalogues) as well as in other forms of product presentation, advertisements, etc., regardless of their form (electronic or written), and at exhibitions.

GOBIK may mention the customer in different media as a reference. This also includes the mention and use of any of the protected names or logos. GOBIK shall not be obliged to mention the customer. The customer may restrict or prohibit being mentioned by GOBIK.

In the event of a production error or overproduction, GOBIK reserves the right to use such products as samples available to other customers or to be used in internal checks.

DESIGN CONDITIONS (CUSTOM WORKS)

1. Designs created by GOBIK are the exclusive property of the latter, and therefore GOBIK may use such designs for promotional and informational purposes.
2. The customer declares, under their sole responsibility, that they have the relevant authorizations for the use of both the logos and any other graphic provided to GOBIK for inclusion in the design.
3. With regard to designs that have not been created entirely by GOBIK and have been sent by the customer, the customer's confirmation of the order authorizes GOBIK to use them for purely promotional and informational purposes.

COMMUNICATIONS

The customer may contact GOBIK by post at GOBIK SPORT WEAR S.L., with registered address at C/ Músico Azorín Torregrosa 12, 30510, Yecla, Murcia (Spain), by email at gobik@gobik.com or by telephone by calling +34 968 075 006.

APPLICABLE LAW AND JURISDICTION

This purchase system is subject to the legislation in force in Spain (Civil Code, Commercial Code, Law 7/1996, of 15 January, on the Regulation of Retail Trade, Law 7/1998, on General Contracting Conditions, Law 26/1984, General Law for the Protection of Consumers and Users, Royal Decree 1906/1999, of 17 December, relating to telephone and electronic contracting with general conditions, and Law 34/2002, on Information Society Services and Electronic Commerce). In accordance with Law 34/2002 of 11 July, the contract shall be presumed to have been concluded at the seller's domicile (Spain). If, where applicable, disagreements arise as a consequence of this contractual relationship and cannot be resolved amicably, they shall be submitted to the courts deemed competent in each case.

OUT-OF-COURT DISPUTE RESOLUTION

In accordance with art. 14 of EU Regulation 524/2013

In this regard, if the purchase between you and us has been concluded online through our website, in accordance with EU Regulation No. 524/2013, we inform you that you are entitled to request an out-of-court resolution of consumer disputes with us, accessible via the address https://ec.europa.eu/consumers/odr/main/?event=main.home2.show