Refund policy

At Gobik, we want you to be completely satisfied with your purchase. That is why we offer a simple return or exchange process for items from our Collection or Backroom, under the following conditions:

General Conditions for Returns and Exchanges

 

  1. Eligible items: Only returns of Collection or Backroom items are accepted. Returns of customized garments or Pre-order or Team Store products are not accepted.

  2. Direct purchase on gobik.com: Returns will only be accepted if the products were purchased directly from our official website gobik.com. For products purchased in physical stores or from authorized distributors, please contact the establishment where you made the purchase.

  3. Return period: You have 45 calendar days from the date of your order to request a return or exchange.

  4. Product condition: Items must retain their original packaging and labels, with no signs of use, washing, or damage. They must be in new condition.

  5. Specific conditions for the United Kingdom (UK): For orders placed from the United Kingdom, only returns are accepted, not exchanges. Returns have a cost of €4, which will be deducted from the final refund.

Return Shipping Costs

 

At Gobik, we cover return shipping costs worldwide, provided that:

  • The collection is scheduled by Gobik.
  • It is the first return associated with your order.

Cases with shipping costs (€4):

  • Items purchased at a discount (Backroom or promotional campaigns such as Black Friday).
  • A second return request within the 45-day period.
  • Returns whose total amount is less than €25.
  • Orders from the United Kingdom (UK).

In these cases, the €4 will be deducted from the final refund.

Refund of Money

 

After receiving and inspecting the returned items at our facilities:

  1. We will check that the products are in perfect condition and undamaged.
  2. We will process the corresponding refund within a maximum period of 10 business days.

Order Cancellation

 

You may cancel your order provided that it has not been processed at our facilities. Even if payment has been made, if the order has not left our warehouse, it can still be cancelled.

To request cancellation:

  • Open an online chat and provide your personal details along with the order number.
  • Or send us an email at shop@gobik.com with the same information.

How to Start the Process

 

If you purchased your items on gobik.com, you can request an exchange or return in two ways:

  • Through our returns section here.
  • From your customer account on our official website.

If you have any additional questions, do not hesitate to contact us. We are here to help!