Returns

If you are not 100% satisfied with your purchase, Gobik offers you the possibility to return the collection items, provided that:

  • 1.

    They are Collection items (including Backroom). 

    No returns will be accepted on customized garments, ie, Pre-order items, Custom or of a Team Store.

  • 2.

    purchased directly through our website gobik.com 

  • 3.

    You are within the period of 30* calendar days since you placed the order.

  • 4.

    The items retain their original packaging and label. That is to say, they maintain their "new" condition without having been washed or used.
MAKE A RETURN

DO YOU HAVE SHIPPING COSTS?

Gobik will bear the return shipping costs worldwide, provided that:

  • It is a scheduled pick-up by Gobik. In the event that the customer arranges the shipment, the customer will bear all costs.
  • It is the first return of your order.

These cases DO have shipping costs:

  •  Items purchased at a discounti.e. from the section Backroom section of our website or purchased in discount campaigns, such as the Black Friday.
  • If you are within the 30-day period to apply for a refund, you may apply for a refund within the 30-day period. refund a second time.

In these cases the cost will be 4€. which will be deducted from your final refund.

WHEN DO I RECEIVE MY MONEY?

Once the return process is initiated and the product arrives at our facilities, we will proceed to review the items. After verifying that they are in perfect condition and have not suffered any damage, we will proceed to refund the corresponding economic amount within a maximum of 10 working days.

CAN I CANCEL AN ORDER?

Yes, you can request the cancellation of your order as long as it has not been processed. That is to say, although the payment has been made, the order has not left our facilities.

To process your cancellation, please use one of the following options:

  • Open an online chat and have your personal data and order number ready.
  • Send us an email to shop@gobik.com with your personal data and order number.

HOW TO START THE PROCESS?

If you have purchased it at gobik.com you can exchange or return it. here.