Privacy policy
Last updated: December 18, 2025
This Privacy Policy describes how Gobik (hereinafter, the "Site", "we" or "our") collects, uses, and discloses your personal information when you visit or use our services, make a purchase on gobik.com (hereinafter, the "Site") or otherwise communicate with us regarding the Site (collectively referred to as the "Services"). For the purposes of this Privacy Policy, the terms "you" and "your" refer to you as a user of the Services, whether as a customer, website visitor, or any other individual whose information we have collected in accordance with this Privacy Policy.
Please read this Privacy Policy carefully.
Changes to this Privacy Policy
This Privacy Policy may be updated from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the "Last updated" date, and take any other measures as may be required by applicable law.
Collection and use of your personal information
To provide the Services, we collect and have collected over the past 12 months personal information about you from a variety of sources, as outlined below. The information we collect and use varies depending on how you interact with us.
In addition to the specific uses set out below, we may use the information we collect to communicate with you, provide or improve the Services, comply with any applicable legal obligation, enforce the applicable terms of service, and protect or defender the Services, our rights, those of our users, and those of others.
Personal information we collect
The types of personal information we obtain about you depend on how you interact with our Site and how you use our Services. The term "personal information" is used to refer to information that identifies or individually describes you, as well as information that may relate to or be associated with you. The following sections describe the categories and specific types of personal information we collect.
Information we collect directly from you
The information you send us directly through our Services may include the following:
- Contact details Includes your name, address, phone number, and email address.
- Order information Includes your name, billing address, shipping address, payment confirmation, email address, and phone number.
- Account information Includes your username, password, security questions, and other information used for account security purposes.
-
Purchase information Includes items you view, place in your cart, or save in your account, such as loyalty points, reviews, recommendations, gift cards, or purchases.
- Loyalty points loyalty/product reviews/recommendations/saved gift cards
- Customer service information Includes the information you choose to include in communications with us, such as when sending a message through the Services.
Some features of the Services may require you to provide certain information about yourself directly to us. You may choose not to provide this data; however, this may prevent you from using or accessing these features.
Information we collect about your use
We may also automatically collect certain information about your interaction with the Services (hereinafter, "Usage Data"). To do this, we may use cookies, pixels, and similar technologies (hereinafter, "Cookies"). Usage Data may include information about how you access and use our Site and your account, including device information, browser information, information about your network connection, your IP address, and other information about your interaction with the Services.
Information we obtain from third parties
Finally, we may obtain information about you from third parties, including vendors and service providers who may collect information on our behalf, such as:
- Companies that support our Site and Services, such as Shopify.
- Our payment processors, who collect payment information (for example, bank account, credit or debit card information, billing address) to process your payment in order to fulfill your orders and provide the products or services you have requested and thus be able to fulfill our contract with you.
- When visiting our Site, opening or clicking on the emails we send you, or interacting with our Services or ads, we, or third parties we work with, may automatically collect certain information through online tracking technologies, such as pixels, web beacons, software development kits, third-party libraries, and cookies.
Any information we obtain from third parties will be treated in accordance with this Privacy Policy. Please also see the following section, Third-party websites and links.
Use of your personal information
- Provision of services and products. We use your personal information to provide you with the Services and thus fulfill our contract with you, which includes processing your payments, fulfilling orders, sending notifications related to your account, as well as your purchases, returns, exchanges or other transactions, in order to create, maintain, and manage your account, organize shipping, facilitate returns or exchanges, in addition to other features and functionalities related to your account. We may also enhance your shopping experience by allowing Shopify to link your account to other Shopify services you choose to use. In this case, Shopify will process your information as set forth in its Privacy Policy and Consumer Privacy Policy.
- Marketing and advertising. We may use your personal information for promotional and marketing purposes, such as sending you promotional, advertising, and marketing communications by email, text message, or postal mail, as well as to show you advertisements for products or services. This may include the use of your personal information to better adapt the Services and advertising both on our Site and on other websites. If you are an EEA resident, the legal basis for these data processing activities is our legitimate interest in selling our products, in accordance with Art. 6 (1) (f) of the GDPR.
- Security and fraud prevention. We use your personal information to detect, investigate, or take action regarding possible fraudulent, illegal, or malicious activities. If you choose to use the Services and register an account, you will be responsible for keeping your account credentials secure. We strongly recommend that you do not share your username, password, or other details with anyone. If you believe your account has been compromised, please contact us immediately. If you are an EEA resident, the legal basis for these data processing activities is our legitimate interest in maintaining the security of our website, both for you and for other customers, in accordance with Art. 6 (1) (f) of the GDPR.
- Communications and service improvement. We use your personal information to provide you with customer service and improve our Services. This is in our legitimate interest so we can respond to you, as well as provide effective services and maintain our business relationship with you in accordance with Art. 6 (1) (f) of the GDPR..
Cookies
As with many other websites, our Site also uses cookies. For specific information about the cookies we use related to the operation of our store with Shopify, please see https://www.shopify.com/legal/cookies. We use Cookies to operate and improve our Site and Services (which includes remembering your actions and preferences), as well as to perform analytics and better understand user interaction with the Services (in our legitimate interest of managing, improving, and optimizing the Services). We may also allow third parties and service providers to use Cookies on our Site to better personalize the services, products, and advertising on our Site and other websites.
Most browsers automatically accept Cookies by default, but you can choose to set your browser to delete or reject cookies through your browser controls. Please note that deleting or blocking Cookies may negatively affect your user experience and may cause some of the Services, including certain features and general functionalities, to function incorrectly or become unavailable. In addition, blocking Cookies may not completely prevent information from being shared with third parties, such as our advertising partners.
Our website also recognizes the Global Privacy Control (GPC) signal, which allows you to opt out of certain uses or disclosures of your information. If you notify us of your preference via the GPC signal, we will treat such signal as a valid opt-out request not to share/not to receive targeted advertising for the associated browser or device and, if we can associate the device sending the signal with a Shopify account, we will also apply the voluntary opt-out request to the account. For more information about the Global Privacy Control, you can visit https://globalprivacycontrol.org/. Apart from Global Privacy Control, we do not recognize other "Do Not Track (DNT)" signals that may be sent from your web browser or device.
Disclosure of your personal information
In certain circumstances, we may disclose your personal information to third parties for contract fulfillment purposes, legitimate purposes, or other reasons under this Privacy Policy. Such circumstances may include the following:
- With vendors or other third parties who provide services on our behalf (for example, IT management, payment processing, data analytics, customer service, cloud storage, fulfillment, and shipping).
- With business and marketing partners to show you advertising and provide services to you. Our business and marketing partners will use your information in accordance with their own privacy notices.
- When you indicate, request, or otherwise consent for us to disclose certain information to third parties, such as to send you products or through the use of social media widgets or login integrations with your consent.
- With our affiliates or otherwise within our corporate group, in our legitimate interest of running a successful business.
- In connection with business transactions, such as mergers or bankruptcies, to comply with applicable legal obligations (including responding to subpoenas, search warrants, and similar requests), enforce applicable terms of service, and protect or defender the Services, as well as our rights, those of our users, and others.
In the last 12 months we have disclosed the following categories of personal and sensitive data about users for the reasons stated above in “How we collect and use your personal data” and “How we disclose personal data”:
| Category | Categories of recipients |
|---|---|
|
|
We do not use or disclose sensitive personal information without your consent or for the purpose of inferring characteristics about you.
We have "sold" and "shared" (understanding these terms as defined by applicable law) personal information during the previous 12 months in order to participate in advertising and marketing activities as set forth below.
| Category of personal information | Categories of recipients |
|---|---|
| Identifiers such as name, email address, and phone number. | Business and marketing partners. |
| Commercial information such as records of products or services purchased. | Business and marketing partners. |
| Usage data. | Business and marketing partners. |
Third-party websites and links
Our Site may provide links to websites or other online platforms operated by third parties. If you follow links to sites that are unaffiliated or not under our control, you should review their privacy and security policies, as well as other terms and conditions. We do not guarantee and are not responsible for the privacy or security of such sites, including the accuracy, completeness, or reliability of the information found on them. Information you provide on public or semi-public sites, including information you share on third-party social media platforms, may also be visible to other users of the Services and/or users of such third-party platforms, without limitation as to its use by us or by third parties. Our inclusion of such links does not by itself imply any endorsement of the content of such platforms or their owners or operators, except as disclosed in the Services.
Children's data
The Services are not intended for use by children, and we do not knowingly collect any personal information about children. If you are a parent or guardian of a child who has provided us with their personal information, you may contact us using the contact details provided below to request its deletion.
As of the effective date In effect under this Privacy Policy, we have no actual knowledge that we “share” or “sell” (as those terms are defined under applicable law) personal information of minors under 16 years old.
Security and retention of your information
Please note that no security measure is perfect or impenetrable, so we cannot guarantee “perfect security.” In addition, information you send to us may not be secure while it is in transit. Therefore, we recommend that you do not use insecure channels to communicate sensitive or confidential information.
The length of time we retain your personal information depends on different factors, such as whether we need the information to maintain your account, provide the Services, comply with legal obligations, resolve disputes, or enforce other applicable contracts and policies.
Your rights
Depending on where you live, you may have some or all of the rights listed below regarding your personal information. However, such rights are not absolute and may apply only in certain circumstances, which may allow us to deny your request in certain cases and as permitted by law.
- Right of access/knowledge: You may have the right to request access to personal information we hold about you, including details regarding the ways we use and share your information.
- Right of deletion: You may have the right to request the deletion of personal information we hold about you.
- Right of correction: You may have the right to request the correction of inaccurate personal information we hold about you.
- Right of portability: You may have the right to receive a copy of the personal information we hold about you and to request its transfer to a third party, in certain circumstances and with certain exceptions.
- Restriction of processing: You may have the right to request that we stop or restrict the processing of personal information.
- Withdrawal of consent: Whenever we rely on your consent to process your personal information, you may have the right to withdraw such consent.
- Appeal: You may have the right to appeal our decision if we refuse to process your request. To do so, you can reply directly to our denial.
- Management of communication preferences: We may send you promotional emails and you can choose not to receive them at any time through the unsubscribe option available in the emails we send. If you choose not to receive them, we may still send you Non-promotional emails, such as those related to your account or orders you have placed.
You may exercise any of these rights where indicated on our Site or by contacting us using the contact details provided below.
Please note that exercising any of these rights will not result in any kind of discrimination by us. We may need to collect information from you to verify your identity, such as your email address or account information, before providing a substantive response to your request. In accordance with applicable law, you may designate an authorized agent to make requests on your behalf to exercise your rights. Before accepting requests from an agent, we will require proof that you have authorized such agent to act on your behalf. We may also require you to verify your identity directly with us. We will respond to your request in a timely manner as required by applicable law.
Complaints
If you have any complaints about how we process your personal information, please contact us using the contact details provided below. If you are not satisfied with the response we have provided to your complaint, depending on where you live, you may have the right to appeal our decision by contacting us using the contact details provided below, or to file your complaint with the competent local data protection authority. For the EEA, you can consult this list of supervisory data protection agencies.
International Users
Please note that we may transfer, store, and process your personal information outside of the country in which you reside. Your personal information will also be processed with staff and external service providers and partners from those countries.
If we transfer your personal information outside of Europe, we will use recognized transfer mechanisms, such as the European Commission's Standard Contractual Clauses or any equivalent contract issued by the competent UK authority, as applicable, unless the data transfer is made to countries providing an adequate level of protection.
Contact
If you have any questions about our privacy practices or this Privacy Policy, or if you wish to exercise any of your rights, you may call us by phone, send an email to shopify@gobik.com or contact us at the address C/ Músico Azorín Torregrosa, 12, P.I. Urbayecla. , Yecla, MU, 30510, ES.
For the purposes of applicable data protection laws, and unless explicitly stated otherwise, we are the data controllers of your personal information.
