FAQ

Is there a return shipping cost?

Gobik will bear the cost of returns worldwide, provided that:

  • It is a scheduled pick-up by Gobik. In the event that the customer arranges the shipment, all costs will be borne by the customer.
  • It is the first return of your order.

Returns that meet these points WILL incur shipping costs:

  • Items purchased at a discount, i.e., from the section Backroom section of our website or purchased in discount campaigns, such as Black Friday.
  • If you are within the 45-day period to request a refund, you want to request it a second time.
  • Returns for an amount less than 25€.
In these cases the cost of the refund will be 4€, which will be deducted from your final refund.
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