FAQ

Can’t you access your The Gobik Band content?

Some The Gobik Band links are personal and are associated with your member account. If you arrived here from one of our emails, the link you were trying to open...

I can't add my card to Apple Wallet

If you're having trouble saving your The Gobik Band card, make sure you're using a compatible Apple device and that the download link matches your account. If you're opening the...

How should I wash my Gobik products?

In each product sheet you can consult the Product Care section to find out the best way to wash it. However, you can follow these general recommendations: Do not dry...

Can I return a product purchased on Gobik.com t...

No, products purchased online must be returned through the Gobik.com return process.

Can I add products to a confirmed order?

Once an order has been placed, it is not possible to modify it, since our logistics system is automated to deliver your items as soon as possible.  

What are the differences between chamois pads G...

Check out our comparison guide for chamois pads to find your ideal model and see the main differences between them: Guide to chamois pads GOBIK.