FAQ

Why is my order taking so long to arrive?

Due to the high volume of work during Black Friday, the preparation and shipping times are often affected. Our team will do their best to get your order to you...

What is Black Friday?

It is a period of discounts from e-commerce stores that usually begins on the fourth Friday of November, an ideal date to start buying Christmas gifts. At Gobik.com we usually...

I have found a page with very cheap prices

If the prices are too good to be true... be careful. Fraudulent sites offer very attractive prices to scam their buyers. If the website is not trustworthy it is very...

I have paid for an order but have not received ...

Whenever you place an order on our official Gobik.com website you will receive a confirmation email. If you have not received it, there may be several reasons: Check your SPAM...

How do I request the repair of my Gobik product?

You can start the process by accessing this page: Warranty and Repairs

How do I request a warranty for my Gobik product?

You can start the process by accessing this page: Warranty and Repairs