FAQ

Why doesn't Paypal appear as a payment method?

Remember that with this payment method we only accept orders with a total amount of less than 150 €.

What types of damage can void my warranty claim?

Irreparable damage due to the causes listed below may void a repair or warranty request, although Gobik will try to offer an alternative solution whenever possible: Dyes. Abrasions from dropping...

What happens after I send the garment in for wa...

After analyzing the garment, we will inform you if its repair or replacement is covered by the product warranty. If the damage is not covered by the warranty, we will...

Is there any cost for shipping my product under...

Once a warranty request is accepted, we will email you a return mailing label.There will be no cost to you for this shipment.

What happens if I am not at home at the time of...

If you are not available to receive your order, the courier company will try to deliver again. In addition, you will be able to coordinate a new delivery date or...

Can I change the delivery address once the orde...

If you need to change the delivery address, please contact our customer service as soon as possible. We will do our best to change the address before the order is...