FAQ

How do I prepare my garment to send it to Gobik...

Follow these instructions to send your garment to the Gobik Warranty and Repair service.

Where can I check the available discount codes?

At Gobik, we don't have discount codes for our current collection, but we invite you to visit the section Backroom section of our website, where you can find garments with...

Can I return a used product?

The items to be returned must keep their packaging and all original labels. In other words, they must be in new condition, without having been washed or used. Once the...

How can I return a product?

If you are not 100% satisfied with your purchase, Gobik offers you the possibility to return or exchange the collection items. You can start the process from your customer account...

Is there a return shipping cost?

Gobik will bear the cost of returns worldwide, provided that: It is a scheduled pick-up by Gobik. In the event that the customer arranges the shipment, all costs will be...

When do I receive the money for a refund?

Once the return process is initiated and the product arrives at our facilities, we will proceed to review the items. After verifying that they are in perfect condition and have...